Arpej takes back control of all of its email signatures with Signitic

About

Arpej is a company specialized in the management of student residences and young workers. With a team of 150 employees, Arpej focuses on providing quality housing and services adapted to the needs of young people. The company strives to create an environment conducive to the development and success of its residents, while maintaining a high level of professionalism in all its communications.

3 challenges

• The disparity in email signatures: prior to the adoption of Signitic, email signatures weren't standardized. Each employee used a different signature, which damaged the professional image of the company. This diversity of signatures could also lead to errors and inconsistencies in contact information.
  
  
• The onboarding of new employees: new employees were having trouble installing and updating their email signatures. This manual process was often a source of confusion and frustration, especially for those who were not comfortable with technical procedures.
  
  
• Reducing technical support: numerous calls were received for problems with email signatures. These calls took up valuable time and resources, distracting the communications team from their core tasks.

Solution

• Significtic research and selection: Arpej chose Signitic after comparing several suppliers using online articles. The articles highlighted the pros and cons of different solutions, which helped Arpej make an informed choice. Signitic stood out for its automation features and easy integration with Microsoft 365.
  
  
• Signature automation: Signitic allows Arpej to automatically manage and deploy email signatures for all employees. This automation ensures that all signatures are consistent and up to date, without requiring manual employee intervention.
  
• Integration with Microsoft 365: the signatures are synchronized with the internal directory, ensuring total uniformity. This integration also allows contact information to be updated automatically, while reducing errors and inconsistencies.
  
  
• Responsive and educational support: the Signitic team provided a clear methodology and responsive support to facilitate the adoption of the tool. They took the time to explain the features in a simple, non-technical way, which helped Arpej get up to speed quickly with the solution.

• Standardization of signatures: all employees now have standardized email signatures. This standardization has strengthened the professional image of the company and ensured that all communications are consistent.
  
  
• A reduction in support: the Arpej communication team now has almost no calls for signature problems, which greatly reduces its workload. Employees no longer have to worry about keeping their signatures up to date, saving time and reducing frustration.
  
  
• A time-saver: employees no longer have to worry about updating their signatures, which saves time. This time savings can be reinvested in more productive and strategic tasks.
  

• Homogeneous communication: email signatures are updated according to the highlights of the year, ensuring consistent communication. For example, special banners can be added for the holidays or for specific events.
  
  

• Simplifying onboarding: new employees now find their email signature already configured upon arrival. This allows them to focus on their integration and new responsibilities, without having to worry about the technical aspects of setting up their signature.

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